Digitisation of all business processes on one single platform

  • Dipl. Ing. Fust is a Swiss chain of specialist stores with over 150 branches and 2,200 employees.

  • The product range: household appliances, consumer electronics and computers.

  • In addition, Fust also offers professional appliances for the catering industry and company catering

  • New home construction, conversions and renovations, as well as kitchen and bathroom renovations

  • Turnover in 2018: 1.031 bn Swiss francs

  • Fust has been an independent subsidiary of the Coop Group since November 2007

Further information: www.fust.ch

Success Story

Dipl. Ing. Fust: Digitisation of all business processes on one single platform

In addition to the stores and an online shop, Fust also offers comprehensive services in the areas of construction project management and kitchen & bathroom renovations. For the IT infrastructure this posed a major challenge - until now, achieved with a complex, self-developed ERP system and many different peripheral systems and interfaces.
With the implementation of SAP Retail, all retail and service processes were to be integrated and the various systems networked with each other.

  • Demanding business processes coupled with many peripheral systems​

  • Implementation across the boundaries of the retail sector​

  • Complex system landscape with over 200 interfaces

Automated, digital and transparent:
Fust integrates all its retail and non-retail processes based on SAP Retail


  • Creation of a standardised ERP system through the SAP systems CRM, Retail, CAR, HR and BI, in which in-house developments can be released at any time​

  • Integration of very different business processes in SAP Retail Standard ​

  • Implementation of service processes in SAP Standard with highly efficient WEB Services interfaces to a WMS system as well as a solution for the field service ​

  • Fully integrated inbound and outbound processing of all POS transactions via SAP Standard ​

  • Finance and HR incl. commission calculations as integrated solutions in SAP


  • Creation of a stable basis for future challenges ​

  • Easy integration of further business areas ​

  • Integrated systems lead to increased throughput time, reduce susceptibility to errors ​

  • Resource-saving digitalisation of processes


Thanks to the implementation of SAP CRM by our partner Q_PERIOR as part of the overall SAP Retail solution, Fust now has a browser-based web interface that clearly displays and integrates their processes.


The implementation of SAP turned out to be a large and complex project. 

​With the professional support of retailsolutions, significant advantages in process optimisation were achieved, with which we sustainably fullfil a higher level of customer satisfaction.


Severino Giancola,

Programme Manager, Head of Process Management